Frequently Asked Questions
About Anchored Soul, Co. ⚓️✨💕
What is Anchored Soul, Co.?
Anchored Soul, Co. is a faith-inspired lifestyle brand created to encourage people to find their anchor, know their worth, and walk boldly in their purpose. We offer meaningful apparel, accessories, custom creations, and inspirational products to remind you of what keeps you grounded.
What does “Anchored” mean?
To us, being “anchored” means being grounded in something greater than yourself. Whether you choose to be Anchored In Faith, Anchored In God, Anchored In Grace, Anchored In Love, or Anchored In Purpose, our goal is to help you carry that reminder with you everyday.
Who founded Anchored Soul, Co.?
Anchored Soul, Co. was founded by Christina “Chrissy” Bailey, with a vision of creating a brand centered around faith, encouragement, self-worth, purpose, and community.
Shopping & Products 🛍️
What products does Anchored Soul, Co. offer?
Our collection includes anything from: T-Shirts, Long Sleeves, Sweatshirts, Hoodies, Sweatpants, Hats, Bags, Baby & Children’s Apparel, Faith-Inspired Accessories, Custom-Designed Products, to Seasonal and Limited-Edition Collections.
Do your products come in different colors and sizes?
Yes! Product colors, sizes, and availability vary by item. Available options for each item will be displayed on the individual product listing.
Will you offer new products?
Absolutely! Anchored Soul, Co. is always growing. Follow us on social media and subscribe to our e-mail list to stay updated on new collections, seasonal releases, custom offerings, and special announcements.
Custom Orders-Chrissy’s Customs 🎨
Do you offer custom products?
Yes! Through Chrissy’s Customs, customers can request personalized products created specifically for them.
What can I customize?
Depending on the project, custom options may include: Shirts, Hoodies, Sweatshirts, Hats, Tote Bags, Baby & Children’s Apparel, Gifts, Special-Event Items, Personalized Names/Phrases, Faith-Inspired Designs, Family/Group Apparel, Business/Organization Apparel, and more!
How do I request a custom order?
Start by completing the Chrissy’s Customs request form on our website. Tell us what you’re looking for, including the product, size, colors, wording, design ideas, quantity, and desired date.
Can I submit my own design?
Yes! You can provide your own artwork and design concept. We will review the information and communicate with you about what is possible.
Can you create a design if I don’t have one?
Absolutely! If you have an idea but aren’t sure how to bring it to life, tell us what you’re envisioning. We will work with you to design a concept.
Are custom orders refundable?
Because custom orders are created specifically for the customer, approved custom orders may have different cancellation, return, or refund terms than standard products. Please review the custom-order terms before submitting.
Ordering & Payments 🧾💳
How do I place an order?
Simply browse the Anchored Soul, Co. shop, select your desired product and options, add it to your cart, and complete checkout.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
When will I be charged?
Payment is generally processed when your order is submitted through checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change. Because some products may begin processing shortly after an order is received, changes or cancellations may not always be possible.
Product Care 👚
How should I care for my Anchored Soul Co. apparel?
Care instructions may vary depending on the garment and decoration method. Always follow the care instructions provided with your specific product.
Can I put my customized apparel in the dryer?
Care recommendations may vary by item. For decorated apparel, following the provided washing and drying instructions can help preserve the design.
Community & Brand 🧑🧑🧒🧒
What is the Anchored Family?
The Anchored Family is our growing community of customers, supporters, ambassadors, and people who connect with the heart behind Anchored Soul Co.
How can I become an Anchored Soul Co. Brand Ambassador?
Keep an eye on our social media and website for ambassador opportunities and application information.
How can I support Anchored Soul Co. if I'm not ready to purchase?
There are so many ways to support a small business! You can:
Follow our social media pages
Like and share our posts
Comment on our content
Tell a friend about us
Share our products
Join our email list
Read and share our journal
Engage with our community
Recommend Anchored Soul Co. to someone who may love it
Where can I follow Anchored Soul Co.?
Follow us on our social media platforms to stay connected with new products, inspirational messages, behind-the-scenes content, announcements, and community updates.
Shipping & Delivery 📦🚚
Where does Anchored Soul, Co. ship?
Shipping availability will be shown during checkout based on the destination and products ordered.
How long will my order take to ship?
Processing times vary depending on the product. Custom and made-to-order items may require additional processing time.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided through the contact information associated with your order.
Do custom orders take longer?
They can. Because custom products require additional design and production time, processing times may vary based on the complexity and quantity of the order.
What happens if my package is delayed or lost?
If your tracking information indicates a delivery issue, please contact us so we can help determine the appropriate next step. Once a package has been transferred to the shipping carrier, delivery timing may be outside of Anchored Soul Co.'s direct control.
Gifts & Special Orders 🎁
Can I purchase Anchored Soul Co. products as gifts?
Absolutely! Our products can make meaningful gifts for birthdays, holidays, graduations, baby showers, celebrations, faith milestones, and everyday encouragement.
Do you offer group or bulk orders?
Yes! We welcome inquiries for group, event, organization, business, family, church, team, and other bulk orders.
Do you offer wholesale or business partnerships?
We are open to exploring select wholesale opportunities, collaborations, and brand partnerships. Interested businesses can contact Anchored Soul Co. with information about their company and partnership idea.
Returns & Exchanges 🔄
Do you accept returns?
Return eligibility depends on the product and condition of the item. Please review our current return policy before completing your purchase.
Can I exchange an item for a different size?
Eligible exchanges may be available depending on the product and inventory. Items should generally be unworn, unused, and in their original condition.
Are personalized or custom items eligible for returns?
Custom and personalized products may have different return restrictions because they are created specifically for the customer.
What if I receive the wrong item or my item arrives damaged?
Please contact Anchored Soul Co. as soon as possible with your order information and photos of the issue so we can review it and determine the appropriate resolution.
Still Have Questions?
How can I contact Anchored Soul Co.?
We're happy to help! Contact us through the website or the official Anchored Soul Co. contact channels, and we'll get back to you as soon as possible.
What if my question isn't answered here?
Reach out to us! We would love to help answer your question — and your question may even inspire us to add a new FAQ to the Anchored Soul Co. website. ⚓🤍
Admin@AnchoredSoulCo.Com