Custom Order Policy

Effective Date: September 24, 2026

Welcome to Chrissy’s Customs, a custom collection by Anchored Soul, Co., where creativity meets personalization.

Because every custom order is created specifically for you, we want to make the process as clear and smooth as possible. Please review the following policy before submitting your custom order.

1. Submitting a Custom Request

Customers may submit custom requests through the Chrissy’s Customs order form available on the Anchored Soul, Co. website.

When submitting a request, customers should provide as much detail as possible, including:

  • Name or wording to be included

  • Preferred product

  • Requested size

  • Preferred colors

  • Design or graphic preferences

  • Quantity

  • Personalization details

  • Any special instructions

  • Reference photos or inspiration, when applicable

Submitting a request does not automatically guarantee that the requested design can be produced. Each request must be reviewed and accepted by Anchored Soul Co.

2. Design Review & Approval

After receiving your custom request, Anchored Soul, Co. will review the requested design, product, materials, and specifications.

When necessary, a design proof or description of the proposed design may be provided to the customer for approval before production begins.

Production will not begin until the required design approval has been received.

Once the customer approves the design, the order will move into production.

Customer approval confirms that the customer has reviewed the design and agrees to the spelling, wording, colors, placement, size, personalization, and other requested details shown or described in the approved design.

3. Customer Responsibility for Spelling & Details

Customers are responsible for carefully reviewing all information submitted for their custom order.

This includes, but is not limited to:

  • Names

  • Dates

  • Quotes

  • Bible verses

  • Words and phrases

  • Initials

  • Numbers

  • Sizes

  • Colors

  • Personalization

  • Design placement

  • Other customer-provided information

Anchored Soul, Co. will use the information provided by the customer and approved during the design process.

Please double-check your spelling and details before approving your design.

Once a design has been approved and production has started, corrections resulting from customer-provided incorrect information may require a new product and additional charges.

4. Colors, Materials & Design Limitations

We will make every reasonable effort to match requested colors, materials, and designs as closely as possible.

However, exact colors may vary due to:

  • Screen and monitor settings

  • Photography and lighting

  • Product/material availability

  • Printing, pressing, embroidery, or production processes

  • Differences between physical materials and digital representations

Certain colors, materials, products, sizes, or design elements may not always be available.

If a requested material or color is unavailable, Anchored Soul, Co. will communicate available alternatives when possible.

Custom requests may also be declined if a requested design cannot reasonably be produced with the available equipment, materials, or production capabilities.

5. Production Timeline

Custom orders require additional preparation and production time.

The estimated production timeline will be communicated to the customer before or at the time the order is accepted.

Production times may vary depending on:

  • Complexity of the design

  • Quantity ordered

  • Product availability

  • Material availability

  • Current order volume

  • Customer approval time

  • Special requests

The production timeline begins after payment has been received and all required design details have been approved.

Production time does not necessarily include shipping or carrier transit time.

6. Payment Requirements

Payment must be received before production begins.

Unless otherwise agreed upon in writing by Anchored Soul, Co.:

  • Custom orders require payment in full before production.

  • Materials may be purchased specifically for a customer's order.

  • Orders will not enter production until payment and required approvals have been received.

For larger or specialty custom orders, Anchored Soul, Co. may require a deposit or other payment arrangement.

Any applicable payment schedule will be communicated to the customer before production begins.

7. Changes After Design Approval

Customers are encouraged to carefully review their design before approval.

Once a design has been approved and production has begun, changes may not be possible.

If a change is requested after approval but before production begins, Anchored Soul, Co. will determine whether the change can be accommodated.

Changes made after production has begun may result in:

  • Additional material costs

  • Additional production charges

  • A revised completion date

  • A new order being required

Approval of a revised design may be required before additional work begins.

8. Cancellations

Custom orders may be cancelled before production begins, provided that the cancellation is approved by Anchored Soul, Co.

Once production has begun, custom orders generally cannot be cancelled because materials and production time may have already been committed specifically to the order.

If a cancellation is approved after materials have been purchased or work has begun, any refund or credit will be determined based on costs already incurred.

Personalized or custom products that have already been completed are not eligible for cancellation simply because the customer changes their mind.

9. Custom-Order Returns & Exchanges

Because custom products are created specifically for each customer, custom and personalized orders are final sale.

Custom products are generally not eligible for:

  • Returns

  • Exchanges

  • Refunds due to change of mind

  • Refunds due to incorrect customer-provided information

  • Exchanges due to customer selecting the incorrect size

  • Cancellations after production has begun

Please carefully review your order details before submitting your request and approving your design.

10. Personalized Products Are Final Sale

All personalized products are considered final sale once production begins.

This includes products personalized with:

  • Names

  • Initials

  • Dates

  • Personal messages

  • Custom phrases

  • Custom graphics

  • Customer-provided artwork

  • Personalized colors or designs

  • Other customer-specific information

Because these products are made specifically for the customer, they generally cannot be resold to another customer.

11. If Anchored Soul, Co. Makes an Error

We are human, and while we take great care with every order, mistakes can occasionally happen.

If Anchored Soul, Co. makes an error on your approved custom order, please contact us within 7-10 calendar days of delivery.

Examples may include:

  • Incorrect spelling caused by Anchored Soul, Co.

  • Incorrect personalization compared with the approved design

  • Wrong product

  • Wrong size due to an Anchored Soul, Co. fulfillment error

  • A significant design element being different from the approved design

  • A confirmed manufacturing defect

Please provide your order number and clear photographs of the product when appropriate.

If the error is confirmed to be ours, Anchored Soul, Co. will work with you to determine an appropriate resolution, which may include:

  • Correcting the product;

  • Replacing the product;

  • Recreating the custom order;

  • Providing store credit; or

  • Issuing a refund when appropriate.

You will not be responsible for additional costs associated with correcting an error caused by Anchored Soul, Co.

12. Customer-Approved Designs

Once you approve your custom design, you are confirming that you have reviewed and accepted the details of the design.

This includes:

Spelling + Wording + Colors + Size + Personalization + Placement + Product Selection

Your approval gives Anchored Soul, Co. permission to proceed with production.

Please take your time reviewing your proof. Once production begins, changes may not be possible.

13. Our Goal for Every Custom Order

At Chrissy's Customs, every order is created with intention and care.

Our goal is to turn your idea into something that feels uniquely yours while providing a transparent and enjoyable custom-order experience.

Thank you for trusting Chrissy's Customs and Anchored Soul, Co. to bring your vision to life.

With love,

Chrissy Bailey
Owner & Founder
Anchored Soul Co.

Find your anchor. Know your worth. Walk in your purpose.