Anchored Soul Co. Privacy Policy

Effective Date: September 24, 2026

At Anchored Soul, Co., we value your trust and respect your privacy. This Privacy Policy explains what information we may collect when you visit our website, purchase our products, submit a custom-order request, join our mailing list, or otherwise interact with Anchored Soul, Co.

We collect and use information only as reasonably necessary to operate our business, provide products and services, communicate with customers, improve our website and customer experience, and fulfill our obligations to our customers.

By using our website or purchasing from Anchored Soul, Co., you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Anchored Soul, Co., we may collect the following types of information:

Name

We may collect your first and last name when you:

  • Place an order

  • Create an account, if available

  • Submit a contact or customer-service request

  • Subscribe to our email communications

  • Submit a custom-order request

  • Participate in promotions, giveaways, or other business activities

Email Address

We may collect your email address when you:

  • Place an order

  • Join our mailing list

  • Submit a contact form

  • Request customer support

  • Submit a custom-order request

  • Communicate with Anchored Soul, Co.

Your email address may be used to communicate with you about your order, respond to inquiries, provide requested information, and, where permitted, send marketing or promotional communications.

Shipping & Billing Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Shipping address

  • Billing address

  • ZIP/postal code

  • Payment-related information

  • Order details

Payment information may be processed by third-party payment processors. Anchored Soul, Co. does not need to store your full payment card number to process your order.

Phone Number

We may collect your phone number when you provide it during checkout, through a contact form, for customer service, or as part of a custom-order request.

Your phone number may be used to:

  • Contact you regarding your order

  • Address customer-service issues

  • Clarify custom-order details

  • Assist with delivery or fulfillment when necessary

We will not intentionally use your phone number for unrelated marketing communications without appropriate permission where required by law.

Order Information

When you make a purchase, we may collect information about your transaction, including:

  • Products purchased

  • Product size and color

  • Quantity

  • Order date

  • Order number

  • Customization details

  • Shipping information

  • Payment status

  • Order history

  • Return or exchange information

This information helps us process, fulfill, document, and support your orders.

2. Website Activity & Cookies

When you visit the Anchored Soul, Co. website, certain information may be collected automatically through cookies, analytics tools, pixels, or similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate geographic information

  • Referral source

  • Date and time of website activity

Cookies and similar technologies may be used to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

  • Provide a better customer experience

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.

3. Customer-Submitted Photos

Customers may voluntarily submit photographs to Anchored Soul, Co., including photographs submitted for:

  • Custom-order requests

  • Product questions

  • Customer service

  • Reviews or testimonials

  • Social-media features

  • Promotions or contests

  • Product inspiration or reference purposes

Please do not submit photographs containing sensitive personal information unless it is necessary for your request.

If you voluntarily provide a photograph for potential marketing, promotional, social-media, or website use, Anchored Soul, Co. will use it according to the permission or terms provided at the time the photograph is submitted.

We will not assume that submitting a photograph automatically gives Anchored Soul, Co. unlimited permission to publicly use it.

4. Custom-Order Information

For Chrissy's Customs, we may collect additional information necessary to create your personalized product.

This may include:

  • Names

  • Initials

  • Dates

  • Special wording

  • Quotes

  • Bible verses

  • Design preferences

  • Color preferences

  • Size information

  • Product preferences

  • Customer-provided artwork

  • Reference photographs

  • Other information you voluntarily provide to complete your custom order

This information will be used to review, design, produce, communicate about, and fulfill your custom order.

Customers should only submit photographs, artwork, names, or other information that they have permission to provide.

5. How We Use Your Information

Anchored Soul, Co. may use collected information to:

  • Process and fulfill orders

  • Process payments

  • Ship products

  • Provide customer service

  • Respond to questions and requests

  • Process returns and exchanges

  • Complete custom orders

  • Communicate about orders and purchases

  • Send requested emails or communications

  • Manage our customer relationships

  • Improve our products and services

  • Improve website functionality and performance

  • Understand website usage and customer preferences

  • Prevent fraud, abuse, or unauthorized activity

  • Maintain business records

  • Comply with applicable legal requirements

  • Send marketing communications when permitted and, where required, with appropriate consent

6. How We Share Information

Anchored Soul, Co. does not sell your personal information as a product to third parties.

However, we may share certain information with trusted service providers when reasonably necessary to operate our business.

These providers may include companies that assist with:

  • Website hosting

  • E-commerce and checkout services

  • Payment processing

  • Shipping and delivery

  • Order fulfillment

  • Email communications

  • Customer support

  • Website analytics

  • Marketing services

  • Business administration

  • Fraud prevention and security

These service providers should only receive information reasonably necessary to perform the services they provide to Anchored Soul, Co.

For example, shipping information may need to be provided to a shipping carrier so that your order can be delivered.

7. Legal & Safety Disclosures

Anchored Soul, Co. may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process

  • Respond to a lawful government request

  • Protect our rights or property

  • Prevent fraud or abuse

  • Protect the safety of our customers, business, or others

  • Investigate suspected unauthorized activity

We may also disclose information in connection with a business transaction involving Anchored Soul, Co., such as a merger, acquisition, sale, restructuring, or transfer of business assets, subject to applicable law.

8. How We Protect Your Information

Anchored Soul, Co. takes reasonable steps to protect customer information from unauthorized access, use, alteration, or disclosure.

Security measures may include:

  • Secure website connections

  • Use of reputable payment processors

  • Limited access to customer information

  • Password and account protections

  • Reasonable administrative and technical safeguards

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

While we work to protect your information, we cannot guarantee absolute security.

9. Payment Information

Payments may be processed through third-party payment processors.

When you make a purchase, your payment information may be transmitted directly to the applicable payment processor for authorization and processing.

Anchored Soul, Co. does not intentionally store complete payment card information such as your full credit or debit card number.

Customers should review the privacy policies of applicable payment providers for information about how those providers process payment information.

10. Email & Marketing Communications

If you choose to subscribe to Anchored Soul, Co.'s email list, we may use your email address to send communications such as:

  • Company updates

  • New product announcements

  • Promotions

  • Journal/blog updates

  • Special offers

  • Community messages

  • Other marketing communications

You may unsubscribe from marketing emails by using the unsubscribe option included in the applicable communication or by contacting Anchored Soul, Co.

Unsubscribing from marketing communications does not necessarily stop important transactional communications, such as order confirmations, shipping updates, or customer-service messages.

11. Children's Privacy

Anchored Soul, Co. does not knowingly use its website to collect personal information directly from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to Anchored Soul, Co. without appropriate consent, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites & Services

Our website may contain links to third-party websites, social-media platforms, payment services, shipping services, or other external websites.

Anchored Soul, Co. is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

  • Request information about personal data we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of certain marketing communications

  • Ask questions about how your information is used or shared

Certain information may need to be retained when required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

To make a privacy-related request, please contact us using the information below.

14. Contact Anchored Soul, Co. About Your Information

If you have questions about this Privacy Policy or want to request access, correction, deletion, or other information regarding your personal data, please contact:

Anchored Soul, Co.
Attn: Chrissy Bailey, Owner & Founder
Email: admin@anchoredsoulco.com

Please include enough information for us to identify your request and locate the applicable customer information.

We may need to verify your identity before completing certain privacy requests in order to help protect your information.

15. Updates to This Privacy Policy

Anchored Soul, Co. may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.

When updates are made, the revised policy will be posted on this page with an updated Effective Date.

We encourage customers to periodically review this policy to remain informed about how Anchored Soul Co. handles personal information.

Our Commitment to You

At Anchored Soul, Co., trust is at the heart of what we do.

We appreciate every customer who chooses to support our small business, and we are committed to treating your information with care and respect.

Thank you for trusting Anchored Soul, Co. and allowing us to be part of your journey.

With love,

Chrissy Bailey
Owner & Founder
Anchored Soul, Co.

Find your anchor. Know your worth. Walk in your purpose.